Effective Date: 19/01/25

At TicketNow, we strive to provide a seamless and satisfying ticketing experience. Please read our Refunds Policy carefully before making a purchase.

1. General Refund Policy

1.1 Eligibility for Refunds

Refunds are only available under the following conditions:

• The refund request is made within 30 days of the purchase date.

• The refund request is made no later than two months before the event date.

Refunds are not available:

• After 30 days from the purchase date.

• Within two months of the event date, regardless of when the ticket was purchased.

1.2 Non-Refundable Items

Certain purchases may be marked as non-refundable. These include, but are not limited to:

• Discounted or promotional tickets.

• Tickets labeled as “final sale.” or “On sale”

2. Event Cancellations and Rescheduling

2.1 Canceled Events

If an event is canceled, TicketNow will issue a refund for the ticket price (excluding service fees) unless otherwise stated by the event organizer. Refunds will be processed automatically to the original payment method.

2.2 Rescheduled Events

In the case of a rescheduled event, your ticket will typically remain valid for the new date. Refunds for rescheduled events are subject to the event organizer’s policy.

3. How to Request a Refund

To request a refund:

• Contact our Customer Support team at info@ticketnow.ie.

• Provide your order number, event details, and reason for the refund request.

Our team will review your request and notify you of the outcome within 5-7 business days.

4. Processing Refunds

Approved refunds will be processed to the original payment method within 10-14 business days. Processing times may vary depending on your payment provider.

5. Contact Us

If you have questions about this Refunds Policy or need assistance with a refund request, please contact us:

TicketNow
Email: info@ticketnow.ie
Phone: 085 253 5906

Thank you for choosing TicketNow. We appreciate your understanding and cooperation!